Rheumatology

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Collection of research outputs from the Rheumatology department

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Telephone clinic consultations in the post-COVID-19 pandemic era: an evaluation of factors affecting patients' level of satisfaction
(Royal College of Physicians, 2023-11) Ramli, AW; Ong, XH; Chitale, S; Chelliah, EG
The rate of telephone clinic consultations increased significantly since the COVID-19 pandemic began.1,2 As telephone reviews become more frequent, it is important to evaluate this health service and to identify issues that may arise following its implementation. We investigated the factors associated with the level of satisfaction among patients in our rheumatology department who were reviewed in telephone clinic consultations.